Privacy Policy

This policy explains what personal information AURBYO collects, why we collect it, who we share it with and what rights you have. We collect only the information reasonably necessary for the purpose it is collected for.

Who we are

AURBYO operates this store from the Netherlands and is the controller of the personal information described here. Our identity and registration details are on the Legal information page. For any privacy question, write to support@aurbyo.com.

Information we collect

Depending on how you use the store, this may include:

• Contact and delivery details you give us, such as your name, email address, delivery address and telephone number.
• Order information, such as what you bought, the amount paid and the status of your order.
• Account information, if you choose to create an account. An account is optional.
• Messages you send us, including anything you write in the contact or cancellation forms.
• Technical information such as your IP address, device and browser, and how you move through the store.

How we use it

We use personal information to take and fulfil your order, to arrange delivery, to handle returns, withdrawals and refunds, to answer your messages, to keep the store secure and to detect fraud, to meet our legal and tax obligations, and to improve the store. Where we rely on your consent, for example for optional cookies or marketing, you may withdraw it at any time.

Fulfilment and service providers

To provide what you have asked for, we share the information necessary with the parties involved in delivering it. Depending on your order this may include the supplier fulfilling it, the carrier delivering it, the payment provider processing the payment, and providers of the store platform, email and customer support tools. They receive only what they need for that purpose and are not permitted to use it for their own purposes.

Payment information

Payments are handled by the relevant payment provider. AURBYO does not store complete payment card numbers. We receive confirmation that a payment succeeded or failed, and limited details such as the payment method and the last digits of a card where the provider supplies them.

Marketing

Placing an order does not sign you up to marketing. We send marketing email only where you have asked for it, and every marketing email carries an unsubscribe link. Transactional messages about an order you have placed are sent regardless, because they are part of the contract.

Cookies and similar technologies

We use essential technologies to make the store work, and optional technologies only with your consent. Analytics and marketing technologies stay switched off until you turn them on. You can change or withdraw your choices at any time using the Cookie preferences link in the footer. See our Cookie Policy for detail.

International transfers

Some of the providers and suppliers involved in fulfilling an order may be located outside the European Economic Area, and the set of providers we work with may change over time. Where personal information is transferred outside the EEA, we rely on a lawful transfer mechanism, such as an adequacy decision or the European Commission's standard contractual clauses.

How long we keep it

We keep order and transaction records for as long as required by Dutch tax and commercial law. Customer service correspondence is kept while it remains relevant to your enquiry and for a reasonable period afterwards. Account information is kept until you ask us to delete the account. Information collected with consent is kept until you withdraw that consent.

Your rights

Subject to the conditions and exceptions in applicable law, you may ask us to give you access to the personal information we hold about you, correct it if it is wrong, delete it, restrict or object to how we use it, or provide it in a portable form. Where we rely on consent, you may withdraw it at any time without affecting processing that already took place. To exercise any of these, write to support@aurbyo.com. We may need to confirm your identity first.

If you are not satisfied with how we have handled a privacy matter, you may lodge a complaint with your national data protection authority. In the Netherlands this is the Autoriteit Persoonsgegevens.

Security

We take appropriate technical and organisational measures to protect personal information. No system can be guaranteed completely secure, so please do not send sensitive information such as full card details to us by email.

Children

The store is not directed at children and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will remove it.

Changes to this policy

We may update this policy as the store develops or as legal requirements change. The current version is always the one published here.

Contact

For any question about this policy or to exercise your rights, write to support@aurbyo.com.