Returns & Refunds

This page explains how returns work at AURBYO. The short version: contact us first, and we will tell you exactly where to send your item.

Returns in the United States

If you change your mind, you can return an item if you contact us within 7 days of the day it was delivered.

• The item must be unworn and unwashed, with its tags attached and in its original packaging.
• Return postage is paid by you. Some items are supplied from outside the United States, so the return address may be abroad. We tell you the address before you send anything, so you can decide.
• We refund the price of the item to your original payment method within 10 business days of the return arriving. The original shipping charge is not refunded.
• We do not offer exchanges. For a different size or colour, return the item and place a new order.
• Intimates, bodysuits and swimwear are final sale. They can only be returned if they arrive damaged, faulty or incorrect.

A return that does not meet these conditions may be refused.

Returns in the European Union

If you are a consumer in the EU, you have a statutory right of withdrawal, normally 14 days from receiving the goods, and you do not have to give a reason. Some products are excluded by law. Details and the notice form are on Cancellation and withdrawal. Nothing on this page reduces rights you have under mandatory consumer law.

You may handle and inspect a product as you reasonably would in a shop to establish its nature, characteristics and how it works. If a product has been used beyond that, or handled unnecessarily, applicable rules on diminished value may apply and any refund may be reduced accordingly. Please return items with their packaging and any included accessories where you can.

Start by contacting us

Please do not send anything back before speaking to us. Orders can be fulfilled by different suppliers, so the correct return destination depends on which item you are returning. We work that out from your order and confirm the address to you in writing. A parcel sent back without that confirmation may not reach the right place, and that makes it slower and harder to refund.

Supplier-specific return routing

Because AURBYO does not hold stock in one warehouse, there is no single return address, and we do not publish one. The address we give you is specific to your item. If you are returning several items from one order, you may receive more than one return instruction.

Damaged, defective or incorrect products

If something arrives damaged, faulty or is simply not what you ordered, that is not a change-of-mind return and the cost is not yours to carry. Contact us with your order number and a photograph. In the United States, please do this within 7 days of delivery. We will refund you in full, including the shipping you paid, or send a replacement at our cost. Your statutory rights for goods that do not conform to the contract are unaffected.

Return shipping costs

For a change of mind, the cost of returning the goods is paid by you. For products that are damaged, defective or incorrect, we cover the return cost. We will make clear which applies when we confirm your return.

Partial returns

You can return part of an order. Tell us which products your return covers and we will refund those items. The rest of the order is unaffected.

Refunds

Refunds are issued to the original payment method. How quickly the money appears depends on your bank or payment provider.

United States: we refund the price of the item within 10 business days of the return arriving. The original shipping charge is refunded only where the item was damaged, faulty or incorrect.

European Union: where you have exercised your right of withdrawal for a whole order, the refund includes the standard delivery cost you paid; if you chose a more expensive delivery option, the refund covers the standard rate. We refund without undue delay once we have received the goods back or you have supplied evidence that you sent them, whichever comes first.

Contact

Email support@aurbyo.com or use Contact us, with your order number.