Shipping & Delivery

We work with more than one supplier, and each ships from its own location. That shapes how delivery works here, so this page explains it plainly rather than making one promise that would not hold for every product.

Shipping cost

Standard shipping is a flat $3.99 per order. The shipping cost for your address is shown at checkout before you pay.

Delivery estimates

There is no single delivery time for the whole store. The estimate depends on the product, your destination and the route the item travels. You will see the estimate that applies to your order on the product page and again at checkout, before you pay. If an estimate is not shown for a product, it is because we have not confirmed it, and you are welcome to ask us before ordering.

Processing

After you order, the order is passed to the supplier who holds the item so it can be picked, packed and handed to a carrier. Processing time is separate from transit time, and both are reflected in the estimate you are shown. Orders placed at weekends or on public holidays generally begin processing on the next working day.

Tracking

Whenever the carrier provides tracking, we pass it to you by email as soon as it is available. Some routes and some carriers do not provide tracking, and we will tell you if that applies to your order. Tracking can take a day or two to show its first scan after you receive the number.

Orders with more than one package

If your order contains products fulfilled by different suppliers, those products are dispatched separately. They may arrive on different days, in separate packages, and each may carry its own tracking number. This is normal and does not mean part of your order is missing. If one part has not arrived well after the others, contact us.

Delays

Delivery estimates are estimates, not guarantees. Weather, customs inspections, carrier backlogs and peak periods can all add time. If your order is running clearly behind its estimate, contact us with your order number and we will chase it with the supplier and carrier.

Incorrect delivery information

Please check your address before completing checkout. If you notice a mistake, tell us immediately: while an order has not yet been dispatched we can usually correct it. Once a parcel is with the carrier the address generally cannot be changed. If a parcel is returned to sender because the address was incomplete or incorrect, we will contact you to arrange what happens next.

Customs and import charges

Where an order crosses a customs border, import duties, taxes or handling fees may apply in the destination country. These are set by the destination country, not by AURBYO, and any such charges are the responsibility of the recipient unless the checkout states that they have already been collected. Customs processing can also add time to delivery.

Contact

For any delivery question, email support@aurbyo.com or use Contact us. Please include your order number.