Terms & Conditions

These terms apply to your use of the AURBYO store and to any order you place with us. Please read them before ordering. Nothing in these terms limits rights you have under mandatory consumer law.

About AURBYO

AURBYO is an online clothing store operated from the Netherlands. Our identity and registration details are set out on the Legal information page. You can reach us at support@aurbyo.com.

Products

We sell physical products supplied by a range of manufacturers and suppliers. We aim to describe every product accurately and to publish the specifications the supplier documents. Photography and specifications provided by suppliers may vary within reason from the item you receive, for example in shade, packaging or minor detail. Where a specification is absent from a product page, it is because we have not confirmed it.

Prices

Prices are shown in the currency selected on the store and include VAT where applicable. The price that applies to your order is the price shown at checkout before you confirm it. Prices and product availability can change at any time before you place an order. If an obvious pricing or technical error appears on the site, we may correct it, and we will not be obliged to supply a product at an obviously incorrect price. If this affects an order you have already placed, we will contact you and you may confirm the corrected order or cancel it for a full refund.

Orders

Placing an order is an offer to buy. A contract is formed when we confirm the order. You may order as a guest or with an account; an account is not required. If an order cannot reasonably be fulfilled, in whole or in part, we may offer a replacement or a refund as appropriate.

Payment

Payment methods available to you are shown at checkout. Payment is handled by the relevant payment provider. AURBYO does not store complete payment card numbers.

Shipping and delivery

Delivery estimates depend on the product, the destination and the fulfilment route, and are shown on the product page and at checkout rather than as a single promise for the whole store. Orders containing products from different suppliers may be dispatched separately and may arrive in separate packages on different days. Tracking is provided whenever the carrier makes it available. Full detail is on the Shipping & Delivery page.

Returns and right of withdrawal

If you are in the United States, you may return an unworn item with its tags and original packaging if you contact us within 7 days of delivery. Return postage is paid by you, and the original shipping charge is not refunded. We do not offer exchanges.

If you are a consumer in the EU, you have a statutory right to withdraw from your purchase within the applicable statutory period, normally 14 days from receiving the goods, without giving a reason. Certain products are excluded from this right by law. You may inspect a product as you reasonably would in a shop; products that have been used beyond that, or handled unnecessarily, may be subject to applicable rules on diminished value.

Please contact us before returning anything. Because orders may be fulfilled by different suppliers, we identify the correct return destination for your items from your order and confirm it to you. You can start this at Cancellation and withdrawal. Full detail is on the Returns & Refunds page.

Defective, damaged or incorrect products

If a product arrives damaged, faulty or is not what you ordered, contact us with your order number. This is not a change-of-mind return, and we will arrange an appropriate remedy. Your statutory rights in respect of non-conforming goods are unaffected by these terms.

Cancellations

If an order has not yet been dispatched we can usually cancel it on request. Once an order has been dispatched, cancellation is handled as a withdrawal or return.

Intellectual property

The AURBYO name, logo, site design and original content are ours or used with permission. Product imagery and descriptions supplied by manufacturers remain the property of their owners. You may not copy or reuse this material commercially without permission.

Website availability

We aim to keep the store available, but we do not guarantee uninterrupted access. We may change, suspend or withdraw parts of the site, and we may correct errors, at any time.

Liability

Nothing in these terms excludes or limits our liability where it cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection law. Subject to that, we are not liable for losses that were not reasonably foreseeable.

Complaints

If something has gone wrong, please contact us first at support@aurbyo.com so we can try to resolve it. If we cannot resolve it together, EU consumers may also be able to raise the matter with the relevant national consumer authority or dispute resolution body in their country.

Governing law

These terms are governed by Dutch law. If you are a consumer, this does not deprive you of the protection of mandatory consumer provisions that apply in the country where you live.

Changes

We may update these terms to reflect changes to how the store operates or to legal requirements. The terms that apply to your order are the ones in force when you place it.